IT Technician / Deed Specialist

This position reports directly to the Chief Appraiser. The person in this position assists the company's offsite Information Technology Consultants in installing, maintaining, and troubleshooting computer hardware and general software systems and diagnosing and resolving issues related to desktop computers, networks, printers, and other IT equipment.  Assists in developing and executing communication strategies to manage the organization’s public image.  This position will also be responsible for assisting in the Deeds Department.

 

ESSENTIAL DUTIES

Setting up new computers and peripherals for employees

Diagnosing and resolving technical issues such as network connectivity problems with the company’s offsite IT consultants and software vendors

Maintaining the organization's website

Keeping track of IT hardware inventory and ensuring property maintenance

Managing user accounts and access controls

Setting up Zoom/Microsoft Teams meetings as needed

Setting up Board Room, Training Room, and Offices to facilitate the technical needs to conduct virtual meetings or hearings

Manage and maintain social media platforms

Assist in writing press releases

Assist with the procurement of various equipment

Training employees on common software applications

And other duties as assigned

 

 

Noise:  Noisy, distractive work environment

 

 

Graduation from high school or possession of a GED Certification

 

 

Experience in a communications role.  Experience in a computer tech role. 

 

Data entry proficiency

Strong understanding of computer operating systems, network protocols, hardware components and common software applications

Knowledge of Microsoft Word and Excel

Excellent letter-writing skills using proper grammar

Project management skills

Experience working with the public

In-house training under Supervisor on direct data entry device

Ability to demonstrate obtained knowledge of software programs and information retrieval

Mental alertness to detect and resolve error conditions

Ability to work under pressure of rigid cycles of fluctuating production schedules

Ability to follow oral and written instructions

Ability to communicate effectively over the telephone and directly with taxpayers

Ability to work harmoniously with fellow employees

Ability to arrive at work on time

Ability to work overtime during certain periods of the year